Establish the source of truth
For each field, one system owns it. Most integration problems are ownership problems wearing a technical costume.
One version of the customer, held in one place.
Your CRM holds one version. Finance holds another. Spreadsheets fill the gap. We connect the systems so data moves once and stays consistent.
Why the numbers disagree.
Three systems hold overlapping records and none of them agree. Sales updates the CRM, finance updates the ledger, operations keeps the spreadsheet that reconciles the two. Each is right about its own part and wrong about the whole.
The cost shows up as time first. Someone spends every Friday making the numbers match. It shows up second in decisions made on figures that were already stale when the report was built.
Integration resolves it at the source. Data enters once, moves through a defined interface, and every system reads the same value.
What we build.
Interfaces between the products you already run, built to survive both sides changing. That means defined contracts rather than screen scraping, retries and reconciliation rather than a nightly job nobody watches, and a record of what moved, so a disputed figure can be traced back to where it came from.
Includes
- CRM, ERP, and finance connectors
- API design, versioning, and management
- Real-time sync and event-driven flows
- Legacy system and flat-file integration
- Reconciliation and error handling
- Audit trails for regulated processes
How the work runs.
Design the interface
Contract, frequency, and failure behaviour, chosen against the volume and the rate of change the interface will see.
Build and reconcile
Built against real records, then run alongside the manual process until both agree.
Monitor in production
Volume, latency, and failures are visible, and a broken interface raises an alert instead of leaving a silent gap in the data.
Questions we get asked.
Our systems are old and have no API. Is integration still possible?
Usually. Database-level access, scheduled file exchange, and message queues all work where an API does not exist. The pattern changes and the reliability work grows. The outcome is the same.
Is this the same as buying an integration platform?
An integration platform is one option among several, and it is a licence cost plus configuration work rather than a solution on its own. We pick the approach against your volumes and the number of interfaces, and set out what it costs to run either way.
What happens when a vendor changes their API?
Interfaces are versioned and monitored, so a breaking change surfaces as an alert rather than as missing data three weeks later. Keeping up with vendor changes is part of managed systems.
How do you handle data that disagrees between systems?
Reconciliation runs as part of the interface. Records that do not match are held and reported rather than overwritten, and the rule for resolving each type is agreed before anything goes live.
Start with the problem.
Describe what is slowing the operation down. We will come back with the approach, the scope, and what it costs.
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